Frequently Asked Questions (FAQs)

1. How do I submit my application?

You must email the completed application form and all required documents in one email to AnimalLifelineNetwork@gmail.com. Applications missing documents will not be reviewed.

2. What happens after I submit my application?

Once we receive your application, we’ll review it within 10-14 business days. If approved, we will contact you for additional details, including confirming the vet’s information for payment.

3. What if my pet is in an immediate emergency?

If your pet is experiencing a life-threatening emergency, please proceed with necessary care to stabilize them and gather all required documents as soon as possible. While we cannot guarantee same-day assistance, we will prioritize urgent cases and do our best to respond within the same day if possible. Please indicate "URGENT" in the subject line of your email when submitting your application.

4. Do you pay the vet directly or reimburse me?

We pay the veterinary clinic directly. We do not send money directly to applicants.

5. What if I don’t have all the required documents?

Applications missing required documents, such as proof of income or a detailed estimate from your vet, cannot be processed. Make sure to include all necessary materials before submitting.

6. What is considered proof of household income?

Acceptable documents include:

• Recent pay stubs for all working adults in the household

• A copy of your most recent tax return

• A benefits statement (e.g., unemployment, Social Security, etc.)

We also accept bank statements if no other proof is available.

7. What kinds of emergencies do you cover?

We focus on emergency, life-saving treatments, and general care for pets, as well as cremation costs. Examples include surgeries for injuries, severe illness treatments, vaccinations, spay/neuter, or euthanasia/cremation when necessary.

8. How often can I apply for assistance?

You may apply for assistance once every 12 months. Exceptions may be made for extreme emergencies, but this is determined on a case-by-case basis.

9. Can I apply for assistance if I’ve already paid for the treatment?

Unfortunately, we do not provide reimbursements for treatments that have already been paid for. We only cover expenses for approved applications.

10. What if I don’t meet the income requirements?

If your household income exceeds the limits but you’re still struggling to pay for your pet’s emergency care, you are welcome to apply and explain your situation in detail. Exceptions may be made in extreme cases.

11. How is the amount of assistance determined?

We review the vet’s estimate and determine funding based on your financial need and our available resources. We do not guarantee full coverage of costs.

12. What if my vet doesn’t accept payments from third parties?

You are responsible for confirming that your vet accepts direct payments from our nonprofit. If they do not, we cannot assist with funding.

13. Do you cover costs for exotic pets?

Yes, we consider applications for all types of pets, including dogs, cats, birds, rabbits, and other small animals. However, assistance is subject to availability of funds and the nature of the emergency.

14. What happens if my application is denied?

If your application is denied, we will notify you by email. We encourage you to reapply in the future if your circumstances change or another emergency arises.

15. Can I donate to help others?

Absolutely! Donations are vital to helping more pets in need. You can donate by following this link: